Head-to-head
Salesforce CC vs commercetools
In short
Salesforce lists UCP Integration as GA in October 2026 for Gemini and AI Mode checkout. commercetools made AI Hub GA on 30 Jul 2026 with UCP checkout in Gemini through Adyen, Stripe, CyberSource or Worldpay Access. On AP2 the matrix reads Salesforce CC announced and commercetools no statement found, and the two split on 1 more protocol.
The sourced difference
Salesforce lists UCP Integration as GA in October 2026 for Gemini and AI Mode checkout. commercetools made AI Hub GA on 30 Jul 2026 with UCP checkout in Gemini through Adyen, Stripe, CyberSource or Worldpay Access, and Stripe ACS for other agents. docs.commercetools.com, read 4 Nov 2026.
Verdicts by reader type
- Head of ecommerce engineering
- commercetools leaves the PSP choice to you; Salesforce leans on Salesforce Payments.
- Marketplace operator
- Both keep the retailer as merchant of record.
Side by side
| Measure | Salesforce CC | commercetools |
|---|---|---|
| Kind | Platform | Platform |
| Operator | Salesforce, Inc. | commercetools GmbH |
| Homepage | salesforce.com | commercetools.com |
| Matrix cells with a stated status | 1 live, 0 pilot, 3 announced | 1 live, 0 pilot, 1 announced |
| Published pricing | No pricing statement on file | No pricing statement on file |
| A limit worth knowing | No published price for the UCP or ChatGPT integrations; the July release says pricing and packaging are subject to change. | AI Hub is an add-on enabled through a Customer Success Manager; no public price found. |
Protocol by protocol: where the statuses differ
2 of 12 protocols read differently for Salesforce CC and commercetools on 4 Nov 2026.
Read the profiles
Sources
- docs.commercetools.com/api/releases/2026-07-30-ai-hub-is-now-generally-available, read 4 Nov 2026
- salesforce.com/commerce, read 4 Nov 2026
- commercetools.com, read 4 Nov 2026
- salesforce.com/news/press-releases/2025/10/14/stripe-openai-agentic-commerce-protocol-announcement/, read 4 Nov 2026
- salesforce.com/news/stories/google-universal-commerce-protocol-support-announcement/, read 4 Nov 2026
- commercetools.com/press-releases/commercetools-partners-with-stripe-to-launch-acp, read 4 Nov 2026
- docs.commercetools.com/api/releases, read 4 Nov 2026
Last reviewed